Provider Billing Services
Providers are independent business owners, and as such are responsible for billing the State for services rendered, following their claims as they are processed through the system, and maintaining documentation of services. Below is some information to help providers understand their responsibilities.
If you are locked out of an application, need a new password, or need to check the status of a security affidavit, e-mail: Security.Support@odmrdd.state.oh.us
Mailing address:
Security Coordinator
Division of Information Systems
Ohio Department of Developmental Disabilities
30 E Broad St, 12th Floor
Columbus, OH 43215
Fax number:
(614) 752 – 4673
If you have a question regarding your provider application, filling out application forms, or adding new services, e-mail: Certification.Support@odmrdd.state.oh.us
Mailing address:
Provider Certification Unit
Ohio Department of Developmental Disabilities
30 E Broad St, 13th Floor
Columbus, OH 43215
Phone number: (877)289-3636
Fax number:
(614)728-7836
If you have questions regarding billing or reimbursement, e-mail: Provider.Support@odmrdd.state.oh.us
Mailing address:
Claims Services Unit
Ohio Department of Developmental Disabilities
30 E Broad St, 13th Floor
Columbus, OH 43215
Phone number: (800) 617-6733
Fax number:
(614) 466-7359
When contacting the Claims Services Unit, please provide your full name, and, agency name (if applicable), your DODD contract billing number, phone number including area code, where you can be reached between 8:00 a.m. and 4:30 p.m., and a brief description of the problem.
Our goal is to return your call or e-mail as quickly as possible. We aim for a 48 hour turnaround. Please note: When leaving a message, speak clearly and slowly. Make sure to give all information requested in order for timely assistance.
If providers wish to discuss billing issues in person, please be aware that HIPAA regulations require that we see providers by appointment only. We will not be available to see providers on a "drop-in" basis. Making an appointment also enables us to pull your records in advance so that we may serve you more effectively. Thank you.
Medicaid Waiver Billing Instructions
Error codes for claims that are ‘marked as errors’ by DODD
Denial codes for claims that are "marked as denied" by ODJFS
Downloadable Forms and Instructions regarding Form Completion
Waiver Billing FAQ’s and FYI’s